After Hours Emergency Assistance

Everything You Need to Know for Emergencies After Hours

If something urgent happens at your rental property outside of office hours, we want you to know exactly what to do. On this page you’ll find clear, easy-to-follow steps for situations that are classed as emergencies and how to manage them until our property management team can assist during business hours.

What Counts as an Emergency

In regards to managing your rental property, emergency situations include:

  • Burst water pipes
  • Blocked toilet
  • Gas leak
  • Broken glass
  • Power lines down
  • Fire
  • Break-in
  • An electrical fault that could damage the property or endanger life
  • Water damage to carpets or floors from a severe storm or burst pipe

If your situation isn’t listed above, it’s not classed as an emergency and can be logged in the tenant portal.

Further below is an outline of what action to take in regards to each situation.

Not an emergency but still needs attending to?

Please log all non-urgent repairs and maintenance requests through our tenant portal.

Tenant Portal

After Hours Emergencies – What To Do

When something urgent happens after hours, safety comes first. Always try to contact your property manager first, but if you can’t reach them, follow the steps below. Once the immediate situation is under control, let us know the next working day so we can arrange any follow-up.

Break-In & Glass Damage
  • Call the Police straight away and report the break-in.
  • They’ll give you a Police Report number – you’ll need to give this to your Property Manager the next business day.
  • Without a Police Report number, you may be invoiced for the cost of replacing the glass.
  • Take photos of all damage and email them to your Property Manager with the Police Report number and a brief description of the damage within 24 hours.
  • You can ask the contractor to send the invoice directly to your Property Manager, unless the breakage was caused by you – in that case, you’ll need to arrange and pay for the repairs yourself.
  • For securing the property, you can contact: Greg’s Glass, Rockingham Glass, or Masters Lock Service.
Hot Water System Not Working
  • If it’s gas, check the pilot light first.
  • If it’s still not working after hours, call:
    • QA Plumbing & Gas – 08 9582 8822
    • HD Plumbing & Gas – 0416 435 789
Electrical Problem That May Cause Harm
  • If you have no power, first check with Western Power on 13 13 51 or visit westernpower.com.au.
  • Only call an electrician directly for a serious emergency where there’s risk to people or property:
    • Dodds Electrical – 08 9587 0222
    • Bara Electrical – 08 6206 6899
Burst Water Pipe
  • Turn off water at the mains immediately.
  • Call:
    • QA Plumbing & Gas – 08 9582 8822
    • HD Plumbing & Gas – 0416 435 789
Fallen Power Lines
  • Call Western Power immediately on 13 13 51.
Locked Out or Lost Keys
  • If during business hours, you can borrow our office set of keys (ID required, return same day).
  • After hours, contact a locksmith – you’ll be responsible for the cost:
    • Masters Lock Service – 0400 040 838
Impact to Building by Vehicle, Severe Storm Damage or Severe Property Damage (Explosion, Collapsed Ceiling)
  • Call emergency services on 000 if there’s injury or fire.
  • Contact SES on 1300 130 039.
  • For burst water pipes, call one of the plumbers listed above and turn water off at mains.
  • For electrical damage, call one of the electricians listed above and turn power off at mains.
  • If carpets or floors are water-damaged, let your Property Manager know as soon as possible.
  • If the property has structural damage, flooding, or dangerous electrical issues, do not stay in the home.

Emergency Contacts Outside of Normal Working Hours:

Here are our trade partners and contacts for after-hours emergencies. 

  • Plumber
    QA Plumbing & Gas ~ 08 9582 8822
    HD Plumbing & Gas ~ 0416 435 789
  • Glass
    Rockingham Glass ~ 9527 1794
    Gregs Glass ~ 9527 8195
  • Electrical
    Dodds Electrical ~ 08 9587 0222
    Bara Electrical ~ 08 6206 6899

Synergy ~ 13 13 51

  • Gas
    Alinta Gas ~ 13 13 51
    Kleenheat Gas ~ 13 13 52
  • Locks
    Masters Lock Service ~ 0400 040 838

Emergency Services
Police – Emergency ~ 000
SES (State Emergency Services) ~ 1300 130 039